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Terms & Conditions

Terms & Conditions

Welcome to Nest Furniture Decor. These Terms & Conditions govern your access to and use of our website, products, and services. By using our website or placing an order with us, you agree to be bound by these terms. If you do not agree, please refrain from using our website or purchasing our products.

1. General

These Terms & Conditions apply to all visitors, customers, and users of the Nest Furniture Decor website, including purchases made online or through our showroom.

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The latest version published on our website will always apply.

2. Definitions

  • Company – Refers to Nest Furniture Decor.
  • Customer – Any individual or organisation purchasing products from us.
  • Products – Furniture, home décor, mattresses, and related accessories offered for sale.
  • Website – The official Nest Furniture Decor website.

3. Pricing

  • All prices are displayed in Australian Dollars (AUD).
  • GST is included unless otherwise stated.
  • Prices may change without prior notice; however, confirmed orders will not be affected.
  • Delivery fees are calculated separately and displayed during checkout.

4. Product Information

We make every reasonable effort to ensure that product descriptions, specifications, dimensions, and images are accurate.

Please note:

  • Colours may vary slightly due to monitor or device settings.
  • Measurements provided are approximate.
  • Specifications may change as products are improved or updated by manufacturers.

5. Orders

  • Orders are confirmed only after successful payment has been received.
  • We reserve the right to refuse, cancel, or limit any order before dispatch.
  • If an order is cancelled by us, a full refund will be issued using the original payment method.

6. Payments

We accept secure payment methods, including major credit/debit cards and other payment options available during checkout.

Full payment must be received before any order is processed or dispatched.

7. Delivery

We deliver to locations across Australia, subject to service availability.

  • Estimated delivery times are provided as a guide only.
  • Unexpected delays caused by freight providers, weather, or other circumstances beyond our control may occur.
  • Orders will be delivered to the nominated delivery address.
  • Customers are responsible for ensuring purchased items can fit through doorways, hallways, staircases, and lifts.

Unless otherwise agreed, assembly, installation, and packaging removal are not included with standard delivery.

8. Click & Collect

  • Customers will be notified once their order is available for collection.
  • Orders should be collected within the advised collection period.
  • A valid photo ID and proof of purchase may be required when collecting your order.

9. Damaged or Faulty Products

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, please notify us within 7 days and provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We will review your claim and, where appropriate, arrange a repair, replacement, or refund in accordance with Australian Consumer Law.

10. Returns & Refunds

Returns for change of mind are generally not accepted unless required by Australian Consumer Law.

Approved returns must:

  • Be returned in their original condition.
  • Include proof of purchase.
  • Follow our authorised returns procedure.

Custom-made, personalised, or special-order products cannot be returned unless they are faulty or required under applicable consumer legislation.

11. Warranty

Unless otherwise specified, most products include a 12-month manufacturer’s warranty covering manufacturing defects.

The warranty does not cover:

  • Normal wear and tear
  • Improper use or misuse
  • Incorrect assembly or installation
  • Lack of proper maintenance
  • Accidental or intentional damage

12. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Customers may be entitled to:

  • A replacement or refund for products with a major fault.
  • Compensation for reasonably foreseeable loss or damage.
  • Repair or replacement where products fail to meet acceptable quality standards.

13. Intellectual Property

All content displayed on this website—including logos, product images, graphics, text, designs, and branding—is the intellectual property of Nest Furniture Decor and may not be copied, reproduced, distributed, or used without prior written permission.

14. Privacy

We respect your privacy and collect personal information only for legitimate business purposes, including:

  • Processing orders
  • Delivery and fulfilment
  • Customer service and warranty support
  • Marketing communications (where consent has been provided)

Personal information will never be sold and will only be shared with trusted service providers where necessary to complete your order or comply with legal obligations.

15. Limitation of Liability

To the maximum extent permitted by law, Nest Furniture Decor shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Where liability cannot be excluded by law, our responsibility will be limited to the repair, replacement, or refund of the affected product as required under Australian Consumer Law.

16. Governing Law

These Terms & Conditions are governed by the laws of Australia.

Any dispute arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the Australian courts.

Contact Us

If you have any questions regarding these Terms & Conditions, your order, or our services, please contact Nest Furniture Decor. Our team will be happy to assist you.