At Nest Furniture Decor, customer satisfaction is important to us. We are committed to supplying quality furniture and providing fair solutions if an issue arises with your purchase. Please read our Returns, Repairs & Refunds Policy before placing your order.
We recommend reviewing all product specifications, dimensions, materials, colours, and images carefully before completing your purchase to ensure the item meets your expectations.
Returns or refunds for change-of-mind purchases are generally not accepted unless required under applicable consumer protection laws.
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of receiving your delivery.
To help us assess your request, please provide:
Once we have reviewed your claim, we will determine the most appropriate solution, which may include a repair, replacement, or refund where applicable.
To be eligible for a return, products should:
Please do not send any product back without first obtaining return authorisation from our customer support team.
Where a product has a manufacturing fault that can reasonably be repaired, Nest Furniture Decor may choose to:
Replacement products may be supplied from available stock or future inventory depending on availability.
In some situations, refurbished parts or professionally refurbished products of comparable quality may be used to complete repairs.
Where a refund is approved, it will be issued using the original payment method used when placing the order.
Refunds are generally processed within 7–14 business days, although processing times may vary depending on your financial institution or payment provider.
If a return is required because of:
We will arrange or reimburse reasonable return shipping costs where applicable.
For returns that are not covered under this policy, return freight, handling, or restocking charges may be the responsibility of the customer.
Nothing contained in this policy is intended to limit or exclude your rights under applicable consumer protection legislation. Customers remain entitled to any statutory rights relating to products that are faulty, not as described, or fail to meet applicable consumer guarantees.
If you have any questions regarding returns, repairs, replacements, refunds, or an existing order, our customer support team is here to help.
Please contact Nest Furniture Decor, and we will provide the appropriate return instructions and assist you throughout the process.
